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Book Two · The Approachable Series
How AI Transforms the World's Most Popular Open-Source CRM
There is a CRM that around five million businesses already use. It ships with more than forty modules. It competes with software that costs fifty times more — and it's free. Most people have never heard of it.
This is the book SuiteCRM users have been asking for. The world's most popular open-source CRM has, until now, been the most underserved by clear, practical writing. Until now.
Approachable SuiteCRM is a short, practical guide to making the most of SuiteCRM in 2026 — with AI tools like Claude and Gemini as your working partners. Written by a consultant who has been deploying SuiteCRM for clients for years, and who built her own software career on contact management long before the term "CRM" existed.
Buy the paperback on Amazon $9.995,000,000+
businesses use SuiteCRM
SuiteCRM is the world's most popular open-source CRM. It competes feature-for-feature with platforms costing tens of thousands of dollars per year, and a small business can run the whole thing for the price of a hosting account.
And yet, walk into any bookshop and look for a serious, practical book on how to actually use it — there isn't one. For a platform with millions of users, that's a remarkable gap.
Approachable SuiteCRM is that book.
What's inside
Why the world's most popular open-source CRM, paired with AI, is now genuinely better than the commercial systems costing fifty times more.
The absolute basics. If you've never used SuiteCRM — or used it as little more than a Rolodex — this is the chapter that gets you running.
Moving a real small business from twenty-five-year-old legacy software into a modern SuiteCRM deployment, with AI doing most of the work.
Controlling who sees what. The most-requested topic from working SuiteCRM users, taught clearly for the first time.
The patterns of using AI for module customization, workflow design, plugin development, and troubleshooting — from two years of real consulting practice.
Where AI most dramatically changes what SuiteCRM can do. Plain-English queries, custom dashboards, cross-module analysis, predictive intelligence on customer behavior.
How to send a campaign to thousands of contacts without breaking the system. The chapter readers ask for more than any other.
Custom modules, plugins, and the customer portal — turning SuiteCRM from a back-office tool into a customer-facing hub.
A patient, always-available teacher for any question you get stuck on. The chapter that means no part of SuiteCRM ever has to stay a mystery.
The closing argument. Why a SuiteCRM user with AI is no longer the poor relation of the business paying thousands a year for a commercial platform.
A peek inside
Every chapter opens with a hand-drawn cartoon that lands the lesson in a single image. Two of them, from the book:
An early reader
"I thought the foreword from Approachable SuiteCRM was phenomenal. I learned a lot about why you know CRM so deeply, and I learned a lot about how long CRM has been around. Nice to get a few personal details."
Kevin
Who this book is for
You've heard SuiteCRM is free and powerful. You've maybe even installed it. And then you opened it and realized there was no clear, friendly path from installed to actually using it properly. This book is that path.
You've been using it for years and you know there's more under the hood than you're getting to. The chapter on AI-enhanced reporting alone will pay for the book several times over. So will the email-at-scale chapter.
You're paying thousands a year for a CRM, and most of what you're paying for, you don't use. This book is a tour of the alternative — and a serious look at why an AI-paired SuiteCRM is now genuinely better than the systems costing fifty times more.
You build on SuiteCRM for clients. This book is the practical playbook for using Claude and Gemini as your working partners — the patterns refined across two years of real consulting work, available for the first time in one place.
Five million businesses use SuiteCRM. Until now, none of them had a clear, practical book to help them get the most from it. They do now.
Get the paperback on Amazon $9.99